Letter From A Retex Client

Katelyn Lewis • January 3, 2023

We replaced seven windows on the front of these clients’ home in Glen Allen, VA in mid-December. When a check with the final payment came in the mail, this note to our project manager was included.

Window Replacement in Glen Allen

The letter says:


“Caleb,


The windows look great. We are very happy with them. Please tell the men they did a great job. They were very professional + courteous.


Thank you,

Arlene + Martin”


Great reminder of why we do what we do — provide workmanship excellence and peace of mind for our homeowners and their home exteriors. Thank you for entrusting us with your window project.


Need new windows for your home? Call us at 804-258-6300 to schedule an appointment today.


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