Retex Client Review: Colin Hannifin of North Chesterfield, VA
Thanks for the review, CoLin!
North Chesterfield homeowner Colin Hannifin reached out to us after a heavy storm in December led to a leak near his roof’s exhaust fans. After we replaced all his pipe collars and some damaged plywood nearby, Colin left us the following 5-star Google review:
“I submitted a request for a quote from Retex after a roof leak made itself apparent during a Sunday rainstorm in December 2023.
“Retex reached back out to me very quickly, and was out to examine the roof by Tuesday morning. The salesperson, Mark, spent an hour at my house, on the roof, examining problem spots (including more than just the leak), and patiently answering the many questions I threw at him. At no point did he try to sell me a whole new roof, even though my roof does have some age.
“The quote came through Tuesday afternoon, and I got on their schedule pretty quickly - they were able to send a team out by the next Thursday. The team ran into a couple unexpected issues - the roof was too icy, so they had to move me to an afternoon appointment; they had to replace more plywood than expected. However, in each case, I was informed very quickly. The team onsite was professional and worked quickly. They looked at another potential problem area for me, and cleaned everything on their way out. They also took pictures throughout the process and uploaded them to a shared site, so I could monitor progress and see they had done what the quote called for.
“I also waited to submit this review until it had rained a few times - the leak has not reappeared!
“Retex is not the lowest cost provider, but I very much appreciated their responsiveness, professionalism, patience (I ask a lot of questions), and the quality of their work. I would recommend them to my friends and family.”
We’re happy we were able to provide stellar service for you, Colin. Meanwhile, if you’re a homeowner in Richmond, VA and you need an estimate for your roof, siding, windows, or gutters, Retex is the team to call. Reach us at 804-258-6300 to tell us more about your project.
