The Counter to "Contractors Are Difficult To Communicate With" Trope
Katelyn Lewis • August 23, 2023
How does Retex counter the common trope that contractors are Difficult to Communicate with?
We take the following steps so you're on the same-page throughout your appointment and project progression:
- We answer phone calls, form submissions, and emails as soon as possible, setting you up with an appointment as needed within 1-2 business days of you reaching out.
- We call you when we’re on our way to your scheduled appointment.
- We follow up with an estimate within 24 hours.
- We check in with you every couple of days to see if you have any questions or concerns.
- Once you choose Retex, we connect you with our project manager, who schedules your project, fills you in on what to do in preparation for your project, and follows up with you if there are any scheduling, material, or weather-related delays.
- We check in during installation as well as walk through a final assessment of our completed project with you, to ensure we have met and/or exceeded your expectations.
Need an estimate for your roof, siding, windows, or gutters? Call Retex for a reliable estimate today – 804-258-6300.
Today’s Finished Roof Friday comes with a homeowner tip: Always check your home exterior contractor’s license before moving forward with any work or deposit.
Unfortunately there are folks out there more concerned with a quick sale than with helping you with your home exteriors.
This Midlothian homeowner originally reached out to Retex in October 2023 for a roof repair for a leak in her kitchen as well as a roof replacement estimate. RETEX’s Andy Connor met with her, gave her both quotes, and we repaired her roof. She reached back out to Andy in March 2024, ready to move forward with RETEX on replacing her roof.
If your siding is 20+ years old, it’s worth getting a pro to assess it, even if it looks okay. Hidden issues can lurk beneath the surface.
Bryan Rizo serves on our Repair Team Alpha. Alongside Julio, Bryan repairs shingle roofs and installs small flat TPO roofs on homes across Richmond and Fredericksburg. He’s been with RETEX for three years, and we’re blessed to have him on board.
Montpelier homeowner Patrick Fadden reached out to RETEX in January for an estimate for replacing his home's roof and windows.
Always get detailed, apples-to-apples quotes so you know exactly what’s included (tear-off, underlayment, warranties, disposal, etc.) to avoid surprise costs or a roof replacement that’s not up to state code requirements.
This story began in April 2022, when a neighbor with many hats – a fellow Surreywoodian, a local pastor, and owner of an auto mechanic shop – reached out to RETEX’s Josh Lewis and Mark Erickson to assess his church’s roof and siding after experiencing hail damage.
We are thankful for the soldiers and their families who have made the ultimate sacrifice for our country today and everyday. We admire your strength, courage, humility, and perseverance to fight on the frontlines.
Wishing another fantastic year around the sun for Iris Hernandez, our incredible assistant project manager.