The Counter To "Contractors Are Unreliable" Trope

Katelyn Lewis • August 24, 2023

How can you make sure your contractor is reliable?

Drone image of RETEX's Caleb Kammerling inspecting a RETEX roof replacement in Richmond VA.

Make sure they have the following five attributes:

  • Stellar references and reviews: Ask for references and check online reviews to see what other customers have to say about the contractor's reliability.

  • Contracts & Timelines: Contractors who are reliable will explain and provide a detailed contract that outlines the scope of work, timeline, and payment terms. 

  • Clear Communication: Reliable contractors will communicate clearly and regularly with you, providing updates on progress and addressing any concerns or issues that arise. 

  • Insurance & License: They should have and be able to easily provide you with copies of their license and insurance, protecting themselves and you.

  • Professionalism: A reliable contractor will be professional in their interactions with you, showing up on time, being respectful, and maintaining a clean and safe work area. 


Local to Richmond or Fredericksburg and looking for a home exterior contractor that checks all these boxes? Consider Retex – call us at 804-258-6300 to schedule a complimentary appointment today. 

CONTACT RETEX
Halloween decorations outside a Richmond, Va home.
By Katelyn Lewis October 31, 2025
What’s spookier than Jason or Freddie Kruger hunting you down? A sudden roof leak!
By Katelyn Lewis October 30, 2025
We stocked 13 school lounges in Richmond and Fredericksburg in the past month!
RETEX's Iris Hernandez decorated one of our trucks with a
By Katelyn Lewis October 28, 2025
One of our work trucks was a "Zombie Roof" haunted house for Providence Elementary's 2025 Trunk or Treat. And we also supported Charter Colony's Fall Festival.
Window replacement in Richmond, Va.
By Katelyn Lewis October 24, 2025
This Henrico homeowner reached out to RETEX in July 2025 for an estimate for new windows and doors on her home based on measurements she’d already gathered.
RETEX replaced this Richmond homeowner’s roof in October 2025 with Tamko Stormfighter “Rustic Black”
By Katelyn Lewis October 24, 2025
RETEX replaced this Richmond homeowner’s roof in October 2025 with Tamko Stormfighter “Rustic Black” architectural shingles.
One of our RETEX trucks at the Junior League of Richmond's 20th Touch A Truck.
By Katelyn Lewis October 20, 2025
On Saturday, October 18, so many kids got to explore one of our RETEX trucks – and many others! – at the 20th Annual Touch A Truck event.
RETEX roof replacement in Bowling Green, VA; Owens Corning Duration
By Katelyn Lewis October 17, 2025
This Bowling Green, VA homeowner chose RETEX to replace his roof, siding, and gutters in May 2025.
RETE Roof Replacement.
By Katelyn Lewis October 15, 2025
While we take the term “re-roofing” to mean a full tear-off and replacement, some companies will install a new roof over an old one. Here's why we don't do that.
A Powhatan roof pre-RETEX repair, June 2025.
October 14, 2025
This Powhatan homeowner was getting ready to put his house on the market and wanted to remedy some roof leaks.
Image of RETEX's Katelyn Lewis holding Albus Lewis in front of a RETEX truck.
By Katelyn Lewis October 12, 2025
Please join us in wishing our fantastic marketing and digital guru a happy birthday.