The Counter To "Contractors Are Unreliable" Trope

Katelyn Lewis • August 24, 2023

How can you make sure your contractor is reliable?

Drone image of RETEX's Caleb Kammerling inspecting a RETEX roof replacement in Richmond VA.

Make sure they have the following five attributes:

  • Stellar references and reviews: Ask for references and check online reviews to see what other customers have to say about the contractor's reliability.

  • Contracts & Timelines: Contractors who are reliable will explain and provide a detailed contract that outlines the scope of work, timeline, and payment terms. 

  • Clear Communication: Reliable contractors will communicate clearly and regularly with you, providing updates on progress and addressing any concerns or issues that arise. 

  • Insurance & License: They should have and be able to easily provide you with copies of their license and insurance, protecting themselves and you.

  • Professionalism: A reliable contractor will be professional in their interactions with you, showing up on time, being respectful, and maintaining a clean and safe work area. 


Local to Richmond or Fredericksburg and looking for a home exterior contractor that checks all these boxes? Consider Retex – call us at 804-258-6300 to schedule a complimentary appointment today. 

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