Our Process: Your First Interaction with Retex

Katelyn Lewis • June 14, 2022

What can you expect when you first call or fill out a form for Retex?

Portrait image of RETEX's Albus and Katelyn Lewis in front of Retex truck.

A quick response, whether through a friendly call, text, or email, from one of these two.


Katelyn & Albus Lewis are in charge of our office management, and they run a tight ship here for Retex. You can expect them to ask you a few questions about your project, answer any initial questions you may have about the repair or replacement work, and to schedule an appointment with you and one of our exterior experts, usually within 24 hours.


You'll then receive a confirmation email from Katelyn – Albus is still working on his typing skills – for your appointment.


Ready to tackle your next home exterior project? If you're a homeowner in the Greater Richmond, VA area, Retex Roofing & Exteriors is the team to call to gain peace of mind and quality work efficiently. Reach us at 804-442-3314 or visit our website at www.retexroofing.com/services to check out the services we offer.

Services We Offer
Retex replaced this Fredericksburg asphalt shingle roof in June 2024.
By Katelyn Lewis September 12, 2025
RETEX replaced this Fredericksburg asphalt shingle roof in June 2024.
RETEX replaces the siding on a home in North Chesterfield, VA.
By Katelyn Lewis September 10, 2025
If you spot any of these five signs on your home's siding, it may be time to call a siding contractor for a replacement quote.
Snacks in the teachers' lounge at Bon Air Elementary, supplied by RETEX in September 2025.
By Katelyn Lewis September 9, 2025
RETEX’s Katelyn Lewis started the RETEX Teachers’ Treats initiative to support the local teachers and staff as they work hard to educate our future leaders.
We replaced the flat roof for this Glen Allen home in August 2025.
By Katelyn Lewis September 4, 2025
Flat roofs are a common roofing option throughout Richmond, whether for a whole home or on small additions with low pitches.
RETEX
By Katelyn Lewis September 1, 2025
RETEX will be closed today in observance of the holiday, but we’re open tomorrow.
Image of RETEX's Chris Spahr in front of a RETEX truck.
By Katelyn Lewis August 31, 2025
Chris is one of our fantastic exterior experts, helping folks get clear, fair quotes on their roofs, siding, windows, and gutters.
Retex recoated the metal roof and replaced the gutters on this Stafford, VA home in May 2025.
By Katelyn Lewis August 29, 2025
Recoating metal roofs provides a less-expensive option than replacing them, with the coating sealing any leaks, cracks, and seams that natural wear-and-tear causes.
A photo of the new RETEX roof installed for our 2024 Roof for a Veteran recipient in Richmond, VA.
By Katelyn Lewis August 27, 2025
We’re working with our suppliers to provide a free roof for a local veteran in need. But we need your help in finding someone who could benefit from this program.
Photo of RETEX Repair Team Alpha's Bryan Rizo (left) and Julio Castillo Marin (right).
By Katelyn Lewis August 21, 2025
Julio Castillo Marin serves on our Retex Repair Team Alpha, helping to repair roofs and install small flat roofs for homeowners throughout the Richmond metro area.
 Image of hail damage identified on a home in Midlothian, VA 23112.
By Katelyn Lewis August 20, 2025
If you’ve ever had a stranger knock on your door after a storm claiming they see major issues or hail damage from the street, you may have met a storm chaser.